Builder Customer Service
We work to ensure you have a happy homeowner. To that end, we provide over 250 trained, qualified employees who can take a job - any job - to completion with little or no assistance.
Since 1989, we've built a reputation for taking on the hard jobs.
Give us one and let us show you a dedication you can be proud of.
Client Letter:
"I want to take this opportunity to thank you and your staff for the dedication in serving our homeowners. One of the ways we measure our success is through our HomeBuyer Surveys. Occasionally, our homeowners will comment on the outstanding service provided by our trade partners. Attached is a copy of a Home Buyer Survey from our Acacia community regarding the outstanding service provided by Tony Velasquez of Hammond and Masing. Please let Tony know that his dedication and caring attitude is greatly appreciated. It's great to see trade partnering at its finest. Once again, thank you for the excellent customer service. Your contribution to our success has not gone unnoticed."
- Kathy Dowell, Customer Care Manager
Shea Homes
"It is extremely gratifying for all of us at KB Home Coastal to hear that our customers are happy and it is especially gratifying to me to have customers reinforce my feelings of high regard for the KB Home subcontractor employee work force. Rigo Acosta is indeed an excellent employee who works for one of our subcontractors, Hammond & Masing. He is a valued member of our team."
"We appreciate your kind comments, which reinforce our confidence in their workmanship and professionalism in dealing with our homeowners."
[In response to a homeowner thank you letter]
- Karen Edie, VP New Home Warranty
KB Home Coastal